The ticket transfer window ends 24 hours before the start of the time slot listed on your ticket. Tickets may not be transferred within 24 hours of the start of the time slot listed on your ticket. Ticket transfers are subject to a $5 per ticket transfer fee (plus tax), as well as any price difference between the original amount paid and the price for the same ticket type on the new day of attendance.
The price difference at the time of transfer will be calculated as:
The ticket price listed on the website on the new day of attendance
The original amount paid.
A refund will not be issued if the original ticket price is higher than the ticket price for the new day of attendance, nor will this amount be applied to the $5 per ticket transfer fee.
The ticket transfer fee is not refundable. If your new date of attendance happens to be cancelled, you will receive a full refund of your original purchase price but you will not receive a refund of the transfer fee.
Guests must transfer their ticket to a new date. Tickets transfers cannot be “held” for a future, unselected date.
TO INITIATE A TICKET TRANSFER:
- Your ticket may be eligible to exchange via our self-service exchange portal by clicking the “exchange ticket” button at the bottom of your original order receipt or by logging into your My Tickets account on the Showclix website using the email address you provided at the time of your purchase.
- You may contact the Showclix ticket transfer line at (888) 851-1310. Please note that Showclix phone representatives are not employees of Snowcat Ridge, are not located at the Snowcat Ridge facility and can only assist customers with ticket transfers and ticket purchases. Showclix agents are available Monday through Friday from 9am to 9pm EST and Saturday & Sunday from 10am to 8pm EST.